Gambling
Commission
Licensed Offers
- 0 1 2 3 4 5 6 7 8 9
- 0 1 2 3 4 5 6 7
- 0 1 2 3
- ,
- 0 1 2 3 4
- 0 1 2 3 4 5 6 7 8
- 0 1 2 3 4
Offers Claimed
Gambling
Commission
Licensed Offers
Offers Claimed
Answers to the questions we get asked most
I deposited at a casino. Why haven't my Reward Points updated?
Reward Points aren't always added instantly. After you deposit, the casino needs to confirm the activity and send the deposit information back to Bonus & Spins. This can take up to 72 hours. Once we receive confirmation of an eligible deposit, your Reward Points and claim status will update automatically.
Where are my casino bonus or free spins?
Casino bonuses and free spins are provided directly by the casino, not Bonus & Spins. Check your casino account and the offer terms. If you've met the requirements but your reward is missing, contact the casino's support team.
I redeemed a voucher. When will I receive it?
Please allow up to 72 hours for your voucher to arrive at the email address linked to your Bonus & Spins account. Remember to check your spam or junk folder too.
What's the difference between Coins and Reward Points?
Coins are used to play games within the Bonus & Spins app. Reward Points are earned through eligible actions and can be exchanged for vouchers. The two balances are separate and cannot be exchanged for each other.
________________________________________
What are Reward Points?
Reward Points (RP) are earned by completing eligible actions in the Bonus & Spins app. You can exchange your Reward Points for vouchers once you reach a redemption threshold.
How do I earn Reward Points?
You can earn Reward Points by verifying your account, registering with casinos and making eligible deposits through the Bonus & Spins app.
How many Reward Points do I get for verifying my account?
You'll receive 50 RP for verifying your email address and 50 RP for verifying your phone number.
How many Reward Points do I get for registering at a casino?
You'll receive 100 RP when an eligible casino registration is confirmed.
How many Reward Points do I get for making my first deposit?
You'll receive 2,000 RP when your first eligible deposit at a casino is confirmed.
Why haven't I received my Reward Points after depositing?
Casinos send deposit data back to us, so it can take up to 72 hours for us to confirm your deposit and credit your Reward Points.
Why does my casino still show as "Claim" or "Unclaimed" after I've deposited?
Your deposit may still be waiting for confirmation from the casino. Please allow up to 72 hours for your deposit to be confirmed and your account to update.
I've registered with a casino before. Can I still earn Reward Points for depositing?
Yes. If you've previously registered with a casino but haven't deposited, you can still earn Reward Points by making an eligible deposit through the Bonus & Spins app.
I've already deposited at a casino before joining Bonus & Spins. Will I receive Reward Points?
No. If you deposited at that casino before joining the Bonus & Spins app, the previous deposit will not be credited with Reward Points.
Do Reward Points expire?
No. Your Reward Points do not expire.
Where can I see my Reward Points?
Your current Reward Points balance is displayed within the Bonus & Spins app.
________________________________________
How do I redeem my Reward Points?
Once you have enough Reward Points, you can redeem them for an available voucher through the Reward Points section of the app.
How many Reward Points do I need for a voucher?
You can redeem:
How will I receive my voucher?
Vouchers are delivered to the email address linked to your Bonus & Spins account.
How long does it take for my voucher to arrive?
Please allow up to 72 hours after redeeming your Reward Points for your voucher to arrive by email.
I redeemed a voucher but haven't received it. What should I do?
First, check your inbox and spam or junk folders. Please allow up to 72 hours for your voucher to arrive. If you still haven't received it after 72 hours, submit a support request through Contact Us.
Can I save my Reward Points for a higher-value voucher?
Yes. You don't need to redeem your Reward Points as soon as you reach a threshold. You can continue saving them towards a higher-value voucher.
________________________________________
What are Coins?
Coins are the gameplay currency used to play the in-app slots on Bonus & Spins.
What's the difference between Coins and Reward Points?
Coins are used to play in-app games. Reward Points can be exchanged for vouchers. They are separate balances and cannot be exchanged for each other.
What can I use Coins for?
Coins can be used on any of the in-app slots. They have no value outside of these games.
Can I exchange Coins for cash, Reward Points or vouchers?
No. Coins are purely a gameplay currency and cannot be exchanged for cash, Reward Points or vouchers.
Can I buy more Coins?
Yes. Coin packages are available to purchase in the app, starting from £0.99 for 3,000 Coins.
Do Coins expire?
No. Your Coins do not expire.
I purchased Coins but they haven't appeared. What should I do?
Check your Coin balance after completing your purchase. If your payment has been completed but the Coins haven't been added, contact our support team through Contact Us.
________________________________________
Where are my casino free spins or bonus?
Casino bonuses and free spins are provided by the casino rather than Bonus & Spins. Check your casino account and the terms of the offer to see when and how your reward is credited.
I've deposited but haven't received my casino bonus or free spins. What should I do?
Check that you've met the casino's offer requirements and review the offer terms. If you've met the requirements but the bonus hasn't been credited, you'll need to contact the casino's customer support team.
Are casino bonuses and Bonus & Spins Reward Points the same thing?
No. Casino bonuses, free spins and other welcome rewards are provided by the casino. Bonus & Spins Reward Points are earned separately through eligible activity in the Bonus & Spins app.
I received my casino free spins, but my Reward Points haven't updated. Why?
These are tracked separately. Receiving your casino offer doesn't necessarily mean we've received confirmation of your deposit yet. Please allow up to 72 hours for the casino to send us the deposit confirmation and for your Reward Points to update.
________________________________________
What is the Bonus Bank?
The Bonus Bank gives you a place to find casinos you've previously visited through Bonus & Spins, making it easier to return to them.
Why is a casino showing in my Bonus Bank?
Casinos you've previously visited through Bonus & Spins may be stored in your Bonus Bank so you can easily find them again.
Can I earn Reward Points by depositing again at a casino?
Reward Point eligibility depends on the deposit and casino. Check the Reward Points information shown in the app before depositing to see whether an action is eligible for points.
________________________________________
How does the Daily Wheel work?
The Daily Wheel gives eligible users a chance to receive an in-app reward each day. Open the Daily Wheel in the app to see your available spin.
How often can I spin the Daily Wheel?
You can spin the Daily Wheel once per day.
What can I use my Daily Wheel reward for?
Your reward will be shown after you complete your spin. Any Coins received can be used to play the in-app slots.
Can I win real money by playing the in-app slots?
No. The in-app slots use Coins as gameplay currency. Coins have no cash value and cannot be exchanged for cash, Reward Points or vouchers.
________________________________________
How do I verify my email address or phone number?
Follow the verification options shown in your Bonus & Spins account. You'll receive 50 RP for verifying your email and 50 RP for verifying your phone number.
My balance doesn't look right. What should I do?
If you're waiting for Reward Points from a casino deposit, please allow up to 72 hours for the casino to confirm it. For other balance issues, contact our support team through Contact Us.
How do I contact Bonus & Spins support?
You can submit a support request through the Contact Us section of the app. If your query relates to a missing voucher or casino deposit confirmation, please wait up to 72 hours before submitting a support request.